Privacy Policy

 

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

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Contact details                                                                                                                                                                                                                       

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Goldsborough-Pike, Grainger & Co.

Collingwood Buildings

38 Collingwood Street

Newcastle Upon Tyne

Tyne and Wear

NE1 1JF

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Email : info@gpandco.com

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We are a registered Data Controller, ICO ref: ZA611377

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You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) if you believe that your data has not been processed in a way that is compatible with data protection legislation. We would ask that you please contact us in the first instance before making a complaint, to allow us the opportunity to deal with your concerns before you approach the ICO.

 

This website uses cookies to ensure you get the best experience on our website.

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In order to provide relevant information and arrange the provision of legal services, Goldsborough-Pike & Co. collects and processes your personal data.

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Goldsborough-Pike, Grianger & Co. collects and processes personal data in accordance with the following data protection principles:

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• Goldsborough-Pike, Grainger & Co. processes personal data lawfully, fairly and in a transparent manner.

• Goldsborough-Pike, Grainger & Co. collects personal data only for specified, explicit and legitimate purposes.

• Goldsborough-Pike, Grainger & Co. processes personal data only where it is adequate, relevant and limited to what is necessary for the purposes of processing.

• Goldsborough-Pike, Grainger & Co. keeps accurate personal data and takes all reasonable steps to ensure that inaccurate personal data is rectified or deleted without delay.

• Goldsborough-Pike, Grainger & Co. keeps personal data only for the period necessary for processing.

• Goldsborough-Pike, Grainger & Co. adopts appropriate measures to make sure that personal data is secure, and protected against unauthorised or unlawful processing, and accidental loss, destruction or damage.

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Goldsborough-Pike, Grainger & Co. tells individuals the reasons for processing their personal data, how it uses such data and the legal basis for processing in its privacy notices. It will not process personal data of individuals for other reasons.

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Where Goldsborough-Pike, Grainger & Co. processes special categories of personal data or criminal records data to perform obligations or to exercise rights in employment law, this is done in accordance with a policy on special categories of data and criminal records data.

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Goldsborough-Pike, Grainger & Co. will update personal data promptly if an individual advises that his/her information has changed or is inaccurate.

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Goldsborough-Pike, Grainger & Co. keeps a record of its processing activities in respect of personal data in accordance with the requirements of the General Data Protection Regulation (GDPR).

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Purpose                                                                                                                                                                                                                                  

 

This policy and privacy notice aims to give you information on how Goldsborough-Pike & Co. collects and processes your personal data, including any data you may provide through this website when you complete contact forms, and any data you may provide when you telephone us, email us, write to us, meet us face-to-face or contact us through social media.

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Goldsborough-Pike, Grainger & Co. is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

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Controller                                                                                                                                                                                                                               

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Goldsborough-Pike, Grainger & Co. is the data controller and is responsible for your personal data, ICO ref: ZA611377

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Your responsibilities                                                                                                                                                                                                              

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You are responsible for helping Goldsborough-Pike, Grainger & Co. keep your personal data up to date. You should let Goldsborough-Pike & Co. know if data provided to Goldsborough-Pike, Grainger & Co. changes, for example if you move house or change your contact details.

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Third party links                                                                                                                                                                                                                     

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This website may include links to third-party websites. If you visit these sites, third parties may collect or share data about you. We have no control of such websites and would encourage you to read the privacy notice for each website you visit.

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The data we collect                                                                                                                                                                                                               

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Personal data or personal information, means any information that allows a specific person to be identified.

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We may collect different kinds of personal data about you which we have grouped together follows:

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• Contact: including your home address, email address, telephone number and social media address.

• Financial: including your payment card details or bank details.

• Identification: including title, first name or initial, maiden name, last name, spouse’s or civil partner’s name if you intend to instruct the firm as a couple, marital status, date of birth and gender.

• Situation: including information you have given us about your personal circumstances such as your assets or family tree, in the course of us providing you with information about our services, a quote or advice.

• Marketing: including your preferences in receiving marketing materials.

• Profile: including purchases made by you, your status (for example, married/divorced/widowed/single), preferences and feedback responses.

• Technical: including internet protocol (IP) address, geographical location, browser type and version, plug-ins used and their versions, operating system (e.g. Windows 10) and other information about the device you are using to access this website.

• Transactional: including details about payments to and from you and details of services you have purchased from us.

• Usage: including information about how you use our website.

• Recruitment: including details of your qualifications, skills, experience and employment history, information about your current level of remuneration including benefit entitlements, whether or not you have a disability for which Goldsborough-Pike & Co. needs to make reasonable adjustments during the recruitment process, information about your entitlement to work in the UK and equal opportunities monitoring information, including information about your ethnic origin, sexual orientation, health and religion or belief.

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Where Goldsborough-Pike, Grainger & Co. processes special categories of personal data or criminal records data to perform obligations or to exercise rights in employment law, this is done in accordance with a policy on special categories of data and criminal records data.

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If you do not provide us with personal data                                                                                                                                                                        

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You are under no statutory or contractual obligation to provide data to Goldsborough-Pike & Co. However, if you do not provide the information, Goldsborough-Pike, Grianger & Co. may not be able to provide you with the most relevant information, legal advice or services appropriate to your circumstances.

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How your data is collected                                                                                                                                                                                                   

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We use different methods to collect data from and about you including through:

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• Filing in forms on our website

• Emailing us

• Phoning us

• Face to face meetings

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This might be, for example, to

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• Request a quote, make an enquiry or use our legal services

• Subscribe to our newsletter;

• Request information or marketing materials be sent to you;

• Give us feedback

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As you use our website, we may automatically collect Technical Data as set out above. We collect this data by using cookies.

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Cookies                                                                                                                                                                                                                                  

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A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us understand you and your device and store some information about your preferences or past actions to help us make decisions about our website development.

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The cookies we collect are set by Google. These cookies play an important role. Without them, using the web would be a much more frustrating experience.

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Google cookies aim to collect general (anonymous) information about website usage. They will not read or corrupt other information saved on your computer and cannot be used to deliver viruses, or extract your personal information.

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Cookies are stored on your computer. We cannot delete them but you can disable them. Click here to find out how to manage and delete cookies yourself.

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Third parties or publicly available sources                                                                                                                                                                          

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We may receive personal data about you from various third parties and public sources as set out below:

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Technical Data from analytics providers such as Google.

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Contact, identification, profile and situation data from other service providers you have used, where you have asked for your data to be passed to us.

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Telephone answering service: If our lines are busy, we use a third party telephone answering service to collect contact and identification information about you, and any other information that you choose to leave. The telephone answering service will send us details of your request:

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• Via our secure Gsuite email system

• Via a consolidation spreadsheet

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The telephone answering service is a Registered Data Controller and has put in place its own privacy and data handling policies to protect your information.

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Public records: We may collect data about you from public registries, such as the Land Registry, in relation to the legal work we are completing for you. We may also use public records to locate you in the event that we need to collect money from you, or contact you about documents we hold for you.

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How your personal data is stored                                                                                                                                                                                        

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Data will be stored in a range of different places. This depends on how you contact us and how you provide the data. This may include:

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• In our website database

• In our secure Gsuite email system

• Within our secure Google docs drives

• On a secure Google Docs spreadsheet

• On our secure Mailchimp account

• Within the Google analytics secure interface (anonymous)

• In paperwork that we use to record the information you have provided.

• If we open a file for you, in correspondence on that file which will be held at one of our offices

• On invoices, including a general reference to your matter, the dates and amounts paid and means of payment, and if your Wills are stored in our storage facility.

• If you provide us with documents, in a card reference system to help us identify who owns the documents

• On our secure Google calendars to mark appointments, as managed by Gsuite

• Data on memory sticks and hard drives so far as we need to transport this data from one computer to the other (example: from laptop to printer). This is only retained for the duration of your matter.

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Your payment card information is not stored although usually the printed confirmation will display the last 4 digits of your payment card.

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Employee bank details are only stored in our paper personnel files and on our online banking system, unless you provide them to us via email.

If we agree to refund you by bank payment, your bank details are stored via the medium you provide them (e.g. letter), paper record and on our online banking system.

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We strongly advise against providing bank details by email because of the risk of spoofing.

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How we use your personal data                                                                                                                                                                                           

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We only use your data in a way that is permitted by law. The most common reasons for us using your data are:

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• To perform a contract that we have entered into with you, or are about to enter into with you

• Where it is necessary for our legitimate interests, provided that your interests and rights do not override our legitimate interests.

• Where we have to comply with a legal or regulatory obligation (such as tax/VAT rules)

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Purpose                                                                                                                                                                                                                                  

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We have set out below how we plan to use your personal data, and which of the legal bases we rely on to do so. together with our legitimate interests where appropriate.

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Marketing                                                                                                                                                                                                                               

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We will always try to provide relevant options available to you regarding our marketing activities. We may send you information about further services which may be of interest to you by post, email, or telephone.

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Newsletter                                                                                                                                                                                                                              

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If at the time of making the enquiry, or have become a client, you request our newsletter, your information will also be added to our secure mailing list and will be used for the purpose of sending you our email or paper newsletter no more than once per month. You may unsubscribe at any time by emailing info@gpandco.com, writing to us by post or by clicking the ‘unsubscribe’ link in any edition of the newsletter.

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Information pack request                                                                                                                                                                                                      

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If you request an information pack, we will use the data that you have provided us with to send you the pack. Further to this, when applicable, we will also look to notify you by post of any available free one hour appointments available in your local area. We can send up to four notifications by post. You may ask us not to contact you again at any time by emailing info@gpandco.com or writing to us by post.

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Follow ups                                                                                                                                                                                                                              

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Where it is in your best interests to do so, we may choose to contact you after your legal work has been completed. This may be to remind you of available review sessions of your current Will and/or to suggest other legal documents and services that are appropriate to your circumstances, such as making a Lasting Power of Attorney if applicable. You may ask us not to contact you again at any time by emailing info@gpandco.com or writing to us by post.

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Third party marketing                                                                                                                                                                                                            

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We do not share your data with anyone outside of Goldsborough-Pike & Co. without your express opt-in consent other than as outlined in this policy.

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Opting out                                                                                                                                                                                                                              

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If you would like to stop receiving any of our marketing messages simply click the 'unsubscribe' link on your newsletter email. Alternatively, you can contact us via email info@gpandco.com by inserting your client reference number (provided to you upon signing your Will), or by phone to make this request. 

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Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of service purchase, service experience or other transactions.

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Change of purpose                                                                                                                                                                                                                

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We will only use your personal data for the purposes for which we collected it, unless it is reasonable for us to use it for another reason compatible with the original purpose. We would be pleased to provide you with an explanation of how the processing is compatible with the original purpose.

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If we need to use your personal data for an unrelated purpose, we will contact you and explain the legal basis that allows us to do so.

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We may process your personal data without your specific knowledge or consent where we are required or permitted to do so by law.

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Disclosure of personal data                                                                                                                                                                                                  

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In the event we need to contact a third party about your enquiry – for example, if the legal issue you have cannot be dealt with in house because it requires a barrister or a specialist third party, Goldsorough-Pike & Co. will inform you of any disclosure.

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We may share your data with third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

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We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

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We will share personal information with law enforcement or other authorities if required by applicable law.

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International transfers                                                                                                                                                                                                           

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We do not transfer your personal data outside the European Economic Area (EEA), unless otherwise agreed with you by writing.

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Data security                                                                                                                                                                                                                          

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Goldsborough-Pike & Co. takes the security of your data seriously. We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

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Data retention                                                                                                                                                                                                                        

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We will only retain your personal data for as long as necessary to fulfil the purpose we collected it for. This may include fulfilling any legal, accounting, or reporting requirements in relation to the transaction with you.

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